Obviously I have refused this and have instructed a local company to replace the liner. No offer of compensation, just the referral to another Poolstore recommended fitter. Poolstore have never accepted any responsibility for the bodged installation from their recommended fitter. They offered to send another fitter to assess, but with no offer of compensation and I would have to pay for the repair or replacement. I contacted the Poolstore who have responded saying they cannot get hold of the fitter (Adding) and have re-iterated that my warranty for the installation was with the fitter. In fact they have identified holes around the steps that were patched by the fitter as he must have incorrectly fitted and then adjusted. They have said the liner is fitted so badly around the steps that they cannot repair and it needs replacing. The leaks have got so bad now that I called a local company to take a look. But then ignored my calls and never returned. The fitter came back a few times - pumped the water out from behind and said he tightened some seals. From the day the liner went in it leaked. In my case the pool was measured incorrectly - Which created a huge delay as the liner had to be returned and adjusted. You pay the fitter directly and then Poolstore do not warranty his work. What they fail to tell you in the advertisement is that the fitter is not contracted to Poolstore. It says " The fitter will come out to you and measure your pool." and goes on to say the fitter will fit the new liner. Described as "Peace of mind because you will not have to do anything". I bought a pool liner from Poolstore using their "Gold Service" for around £2K.
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